Curated with quality and our customers in mind, we hand pick each item to meet our style + standards here at Blondie Collection. Your happiness is our goal and we are here to make the return process fast and simple! We stand by our products and will always work with our customers to find fair solutions to any issues that may arise.
Card Payments:
For Online Card Payments we offer Refunds or Store Credit if requested. Returns for items bought at full-price are accepted within 14 days from the date of delivery. Refunds will be issued in original form of payment (Online Card Payment only) and must be accompanied by receipt with the merchandise in the original condition.
Please note, Shipping Fees will not be refunded.
Merchandise must not be worn, altered, or washed and must have all tags and accessories attached. Returns that do not meet our requirements may not be accepted.
Cash On Delivery (COD):
We do not offer refunds for Cash On Delivery Payments (COD). For Cash on delivery orders you will receive either Store Credit or Exchanges.
NOTE: Store Credit is valid for 6 months from the date of issue.
Card Payment On Delivery:
We do not offer refunds for Card Payment On Delivery. For Card Payment On Delivery orders you will receive either Store Credit or Exchanges.
NOTE: Store Credit is valid for 6 months from the date of issue.
OUR RETURN POLICY:
For UAE orders, the item(s) must be returned to us within 14 days of first receiving the parcel.
Items must be unworn, unwashed, free from dirt, dust, hair, fragrances, foreign odour including smoke, free of makeup stains, with all tags & original packaging.
We do not accept returns on Accessories, Jewelry & Masks for sanitary reasons.
For International orders, item(s) must be returned within 14 days of first receiving the parcel.
Return shipping within the GCC will be covered by us. Customs duties and any other charges to be paid by the customer.
For Rest of The World orders, International return shipping charges, customs duties and any other charges to be paid by the customer. If you wish to return, kindly send us an email to info@blondiecollection.com and the customer care team will get back to you with all the return shipping instructions.
If a shipment remains in customs for more than 14 days and is subsequently returned to us, the customer will be responsible for covering all associated return charges. In such cases, we will process only store credit after deducting the return shipping charges, duties and taxes.
SALE ITEMS:
We do not offer refunds for Any Sale Items. Sale Items can only be Exchanged with the same product of different size. We do not price match on previously purchased sale items.
PROMO CODES
Please be sure to enter any applicable promo codes or gift card numbers at checkout. If you do not enter, it can not be reversed and the sale price can not be honoured. Expired promos will also not be honoured.
CANCELLING ORDERS
Once order has been processed, we can not cancel.
OUR EXCHANGE POLICY:
For UAE orders, the item(s) must be returned to us within 14 days of first receiving the parcel.
Items must be unworn, unwashed & with all tags & original packaging.
If you have received an item which you think maybe faulty or damaged, please notify our customer care team within 48 hours. Once your item(s) have been received and checked by the quality control team you will receive a confirmation email.
We provide free collection for the first return or exchange. From second collection onwards, a fee of AED20 is applicable.
For International orders, unfortunately, we do not offer free exchanges. So if you would like to exchange any item then this will be treated as a return and you must place a new order for the item you would like instead.
PROCESSING TIME:
We process all of our returns within 7 days of receiving the item(s).
You will receive an email approving your return/exchange within 48 hours from the time of your request.
We do not accept returns or exchanges on any accessories or intimates due to sanitary reasons.